Unified Communications

Unified communications is essential for corporate-wide communications due to the wide variety of mobile devices in the workplace today.

With NAN Unified Communications (UC), employees are productive from any “touchpoint” – any phone, any mobile, many applications, at any location.  NAN UC seamlessly integrates telephony, mobility, video, “office” applications like email and IM, and “workforce” applications like CRM and ERP.

The divergence of devices will continue to grow as manufacturers seek to outdo one another with functionality, design and style. With the growing need for multi-functional communication capabilities and multi-device support from the enterprise, users will seek out the first workable solution, be it from an MNO, Apple, Google or another firm.

Today most users are using different devices at different times to communicate, depending on their environment. They want to use their laptops, smartphones, tablets and other connected devices interchangeably.


Bridge the gap with NAN

To integrate the growing variety of devices and expanding communication options, such as video conferencing, instant messaging, video calling, unified messaging and Web/ group conferencing, businesses are seeking a single service provider to tightly integrate a variety of unified communications that are accessible with a consistent user experience across all of their communication devices.

Work Anywhere
One number rings all of your devices; and you can one-click to move calls from one phone to another. In addition, you never miss a call and always use the device that you want to use.

  • Business Calling Seamlessly Integrated with IM & Email
    Employees have improved visibility to their colleagues and can choose the communication method that’s best for them. Your Office Communicator presence status will auto-set to “On the Phone” when you make and receive calls, and you can “click-to-call” or “click- to-conference” from within your Office Communicator instant messaging client.
  • Multimedia Collaboration and Conferencing
    Employees can single-click to share documents, collaborate in real-time and share workgroups and worksites, while integrating this with voice and video calling.
  • Unified Messaging/One Mailbox
    Tired of multiple mailboxes for your office phone and mobile? In the joint solution, end-users get all their messages — voice, video, mail and fax –easily organized in their Microsoft Outlook inbox.
  • Enabled Unified Business Processes
    It’s also important to remember that the benefits of Unified Communications aren’t just for end-users. This joint solution benefits office administrators and CIO organizations with productivity enhancements, such as using Web 2.0 capabilities to integrate into sales, support or administrative business productivity and work efficiency.

Productivity
Employees and workgroups are dramatically more productive, throughput is higher, and support costs are lower when workers can contribute and collaborate from any phone (fixed or mobile), in any location, across any application (Microsoft Outlook/Office, IBM Sametime, Google Apps, CRM and enterprise applications)

Lower Costs
Business communications are lower cost when delivered in an OpEx/Software-as-a-Service model. The total solution cost is lower than traditional PBX vendor solutions because the service provider is not tied to specific vendor’s phones or devices. Solutions like video telepresence that are traditionally cost-prohibitive are now available in a lower-cost OpEx model. Through powerful policy enforcement and least cost routing capabilities, businesses are now able to control costs for mobile phones much like they do with fixed lines

Disaster Recovery and Peace of Mind
Your business communications are entirely safe from natural disasters or building failures/outages, because your UC solution is delivered with built-in, customizable business continuity. In addition, you benefit from lower costs and peace of mind because the high costs of upgrading, and “future-proofing” your solution is managed by your BroadWorks service provider

Flexibility
Your UC solution changes to fit your business; you don’t change to adapt to your communications solution. Your UC solution supports any type of phone, PBX, or mobile and your communications solution can be integrated with the business applications (Microsoft, IBM, Google, CRM, etc.) that your company uses daily